Learn about bgd9's Privacy Policy
bgd9 treats the protection of your personal information as its highest priority. This policy explains how your information is collected, used, and kept secure.
General Information
bgd9 (referred to hereinafter as "we", "our", or "the platform") operates a safe and reliable online gaming platform for players in Bangladesh. When you use bgd9's services — from visiting the website to opening an account and making transactions — certain personal information enters our systems.
The purpose of this privacy policy is to transparently inform you about what information we collect, why we collect it, how we use it, and to make you aware of your rights. By using bgd9, you are considered to have accepted the terms set out in this policy.
This policy may be updated at any time. For significant changes, we will post a notice on the website. We recommend reviewing this page regularly.
What Information We Collect
bgd9 collects information from two main sources — what you voluntarily provide, and what is automatically collected during your use of the service.
2.1 Information You Provide Directly
- Full name, date of birth, and gender
- Email address and mobile number
- Password and account security details
- Payment and transaction information (bKash, Nagad, Rocket, Upay or bank transfer details)
- Documents submitted for identity verification
- Information sent when contacting the support team
2.2 Automatically Collected Information
- IP address and geographic location (approximate)
- Device type, operating system, and browser version
- Pages visited, session duration, and click patterns
- Information from cookies and similar tracking technologies
- Gaming history and betting activity
- Login history and security logs
2.3 Information Received from Third Parties
Relevant information may be received from payment processors and identity verification service providers. In such cases, the privacy policy of the relevant third party also applies.
How Your Information Is Used
bgd9 uses your personal information only for specific and legitimate purposes. Those purposes are set out below:
- Creating, managing, and verifying accounts and ensuring secure login
- Processing deposits, withdrawals, and other financial transactions (bKash, Nagad, Rocket, Upay, and bank transfers)
- Preventing fraud, money laundering, and other misuse to keep the platform secure
- 24/7 customer support — helping you resolve issues via live chat and email
- Monitoring account activity to promote responsible gaming and providing necessary assistance
- Analysing data to improve platform performance and user experience
- Sending relevant promotional communications based on your consent
- Complying with applicable legal and regulatory obligations
Cookies & Tracking Technologies
The bgd9 website uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.
Essential Cookies
These cookies are essential for the platform's core functionality — such as maintaining login sessions, ensuring security, and managing transactions. They cannot be disabled.
Analytics Cookies
These cookies help us understand how users are using the site, which pages are visited most, and where improvements are needed.
Preference Cookies
These cookies are used to remember your language preference, display settings, and other personalised settings.
Cookie Controls
Non-essential cookies can be disabled through your browser settings. However, this may limit some functionality of the platform.
Information Sharing & Disclosure
bgd9 does not sell your personal information to third parties. However, sharing information may be necessary in certain circumstances:
5.1 Service Provider Partners
Only the necessary information is shared with organisations that assist us in providing services such as payment processing (bKash, Nagad, Rocket, Upay, and banks), identity verification, fraud prevention, and customer support. These partners operate under strict confidentiality agreements.
5.2 Legal Obligations
We may be required to disclose information to authorities as part of a court order, government directive, or legal process. In such cases, we will provide only the minimum information necessary.
5.3 Business Transfers
In the event of a full or partial transfer of bgd9's business operations or assets, user information may also be transferred. You will be notified in a timely manner in such cases, and the protections of this privacy policy will continue to apply.
5.4 With Your Consent
For any purpose other than those listed above, your explicit consent will be obtained before sharing your information with third parties.
Data Protection Measures
bgd9 has adopted industry-leading technical and organisational measures to protect your personal information.
🔐 SSL Encryption
All data transmissions are encrypted using SSL/TLS technology, keeping your information out of reach of third parties.
🛡️ Secure Data Storage
Your information is stored on secure servers and access is strictly controlled. Only authorised staff can access the information they need.
⚡ Continuous Monitoring
Our cybersecurity team monitors systems around the clock to detect suspicious activity and take immediate action.
🔑 Password Protection
Passwords are stored using industry-standard hashing. No member of our staff will ever need to know your password, and we will never ask for it.
Response to a Data Breach
In the event of a data breach, we will act swiftly to contain it and notify affected users in a timely manner. We will communicate transparently about the nature of the incident, potential risks, and steps users can take.
Data Retention Period
bgd9 retains your information only for as long as necessary to fulfil the purpose for which it was collected, or as required to comply with legal obligations.
Active Accounts
While your account is active, your information is retained and used for the purpose of providing the service.
After Account Closure
Even after an account is closed, certain information is retained for the necessary period due to legal, regulatory, and dispute resolution requirements. Financial transaction records are retained in accordance with applicable legal requirements.
Inactive Accounts
For accounts that have been inactive for an extended period, we may take steps to delete information after notifying you in advance, though information that is legally required to be retained will be kept.
Your Data Rights
As a bgd9 user, you have the following rights over your personal information. To exercise these rights, please contact our support team.
Right to Access
You can find out at any time what information we hold about you and what it is being used for.
Right to Rectification
If any information we hold about you is incorrect, you have the right to request a correction.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted, subject to legal obligations.
Right to Restrict Processing
You have the right to object to the use of your information for specific purposes and to request that processing be restricted.
Right to Data Portability
You may request to receive your information in a structured, commonly used format.
Right to Withdraw Consent
You may withdraw your consent at any time from any processing that is based on your consent.
Protection of Minors
bgd9 is for users aged 21 and above only. We do not knowingly collect personal information from any minor. If we become aware that a minor has opened an account, that account will be closed immediately and the associated information will be deleted.
If you believe a minor has registered on bgd9, please notify our support team immediately. We will take the necessary action promptly.
Policy Changes
bgd9 reserves the right to amend this privacy policy as needed. If any significant changes are made, we will post a clear notice on the website. Continued use of bgd9 after any changes will be considered acceptance of the revised policy.
The latest version of this policy will always be available on this page. We recommend that you check this page regularly to stay informed about the latest information.
Contact Us
If you have any questions or concerns about this privacy policy, or wish to exercise your data rights, please contact our support team. We provide assistance in both Bengali and English.
Live Chat Support
Our support team is available 24/7 via live chat. Use live chat for a quick response to any privacy-related questions.
24 hours • 7 days
Email Contact
Contact us by email for detailed privacy requests or to exercise your data rights.
For more information
To learn about bgd9's terms of service, please read our Terms & Conditions. For more information on responsible gaming, visit our Responsible Gaming page.